Prior to returning any item, the Customer must obtain a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number.
Please provide the following information when you request for a RMA number:
- Copy of Sales Receipt
- Nature of problem (reason for return)
- Course of action sought on the merchandise to be returned
The RMA number must appear on top of the box or on return shipping label. A RMA number is valid for fifteen (15) days from issue date.
Items for return must be sent to:
Jico Canada Returns
3630 Via Messina
Henderson, NV 89052
Special Ordered items are purchased by the customer under NO REFUND, NO EXCHANGE policy. Item description will state 'Special Order' on the sales receipt or invoice.
Cross shipments are considered as new order and are charged at the full price of the product and a non-refundable shipping and handling charge.
Restocking Processing Fees
Belts and all other merchandise:
20% restocking will be charged if the item is returned as new and unused within 20 days.
Cartridges and styli:
30% restocking fee, based on the original purchase price or current purchase price whichever is lower, will be charged if the item is returned as new and unused within 20 days.
Shipping and Handling is not part of the purchase price and is not refundable. MINIMUM RETURN RESTOCKING PROCESSING FEE FOR ANY REFUND OR CREDIT IS $10.00. No refund will be issued if the product is returned after 20 days, damaged, abused, used or incomplete.
Defective return will be for repair or replacement only, at Jico Canada' sole discretion; otherwise a request for refund will be subject to applicable restocking fee stated above. All defective merchandise must be returned in its entirety including packing material, manuals and all other accessories within 20 days of the invoice date.
All returned merchandise is inspected and tested. If the returned merchandise upon inspection is determined to be defective it will be repaired or replaced at Jico Canada' discretion. If the returned merchandise upon inspection is determined NOT to be defective it will be returned to the customer at the customer's expense.
All shipping and insurance charges on all returns must be prepaid by the customer. NO COD'S WILL BE ACCEPTED.
All returns for credit or exchange must be done within 20 days of the invoice date.
All returns for credit must be in new and unused condition, include original packing material, manuals and all other accessories provided upon original delivery.
All returns for refund on belts will be at eighty percent (80%) of the original purchase price or eighty percent (80%) of current market price, whichever is lower. All returns for refund on cartridges and styli will be at eighty percent (80%) of the original purchase price or eighty percent (70%) of current offered price, whichever is lower. Shipping and Handling are not part of the purchase price and are not refundable.
Packages refused at the time of delivery will be considered a return and subject to the previously stated restocking processing fee.
Customer agrees to read product descriptions linked to product heading and models. All product-related questions including compatibility to existing set-up must be initiated and resolved prior to the order placement by Customer.